
CatalystIQ product
Restaurant WhatsApp Ordering Agent
An AI agent takes the full order in a WhatsApp chat, so the customer never opens an app or a website. Riders are dispatched automatically, customers track their food live, and managers watch every order from one dashboard.

Connected to the tools a delivery kitchen runs on.
WhatsApp Cloud API
Meta Commerce
POS Systems
Google Maps
Rider App
How it works
Step 01
One step with Meta signup
Step 02
From a PDF, a photo or your POS
Step 03
Natural language, typos welcome
Step 04
Location pin, fee and total
Step 05
On the dashboard or the POS
Step 06
Live tracking for the customer
Result
Cash collected, customer invited back
The problem
Orders arrive as messy WhatsApp messages that staff retype by hand, with typos, changes and missing details. During the rush, messages pile up, replies slow down and customers order elsewhere.
The solution
The AI understands natural chat, typos and edits like 'make it 5', builds the order, takes the location pin and confirms the total and ETA. It handles many chats at once, so no customer waits for a free member of staff.
The outcome
Complete orders taken without anyone typing them. Busy hours without lost orders.

The problem
Menus live in PDFs and photos, and every price change means retyping the whole thing. Out of date menus mean customers order dishes that are gone or pay old prices.
The solution
Upload a PDF or a photo and AI extracts every dish for a manager to approve, then syncs it to the WhatsApp catalog or from your POS. Price changes and sold out dishes are updated once and show wherever the menu appears.
The outcome
A digitised menu in a day, kept in sync. Customers always order from the current menu.

The problem
Riders are assigned by hand, and nobody notices a late order until the customer complains. Customers call the restaurant to ask where their food is, tying up staff in the middle of service.
The solution
The nearest rider is assigned automatically with smart batching, customers get a live tracking link, and an SLA monitor raises alerts at 30 and 35 minutes. Managers see every order and rider on one dashboard, so problems are spotted while there is still time to fix them.
The outcome
A late order past 40 minutes gets an automatic apology and coupon. Fewer calls to the restaurant and happier customers.

Built for scale
Map, KPIs, orders, riders and chats in one place, with manual takeover of any conversation.
Segments described in plain English, daily specials and scheduled broadcasts, with opt out built in.
A model per restaurant forecasts demand, and managers can adjust it in plain English.
Roadmap
01
Natural chat ordering in Arabic, Hindi, Urdu and Tagalog.
02
The same orders taken over a phone call by an AI voice.
03
Card payment inside the chat, alongside cash on delivery.
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