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Restaurant WhatsApp Ordering Agent logo

CatalystIQ product

Restaurant WhatsApp Ordering Agent

Your Restaurant. Inside WhatsApp.

An AI agent takes the full order in a WhatsApp chat, so the customer never opens an app or a website. Riders are dispatched automatically, customers track their food live, and managers watch every order from one dashboard.

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Restaurant WhatsApp Ordering Agent dashboard

Connected to the tools a delivery kitchen runs on.

WhatsApp Cloud API

Meta Commerce

POS Systems

Google Maps

Rider App

How it works

From first step to result

  1. Step 01

    Connect WhatsApp

    One step with Meta signup

  2. Step 02

    Menu digitised

    From a PDF, a photo or your POS

  3. Step 03

    Customer orders in chat

    Natural language, typos welcome

  4. Step 04

    Address and ETA confirmed

    Location pin, fee and total

  5. Step 05

    Kitchen marks ready

    On the dashboard or the POS

  6. Step 06

    Rider assigned

    Live tracking for the customer

  7. Result

    Delivered

    Cash collected, customer invited back

Engineered for Delivery Restaurants.

USE CASE A

Ordering in Plain Chat

The problem

Orders arrive as messy WhatsApp messages that staff retype by hand, with typos, changes and missing details. During the rush, messages pile up, replies slow down and customers order elsewhere.

The solution

The AI understands natural chat, typos and edits like 'make it 5', builds the order, takes the location pin and confirms the total and ETA. It handles many chats at once, so no customer waits for a free member of staff.

The outcome

Complete orders taken without anyone typing them. Busy hours without lost orders.

Ordering in Plain Chat
USE CASE B

A Menu Live in a Day

The problem

Menus live in PDFs and photos, and every price change means retyping the whole thing. Out of date menus mean customers order dishes that are gone or pay old prices.

The solution

Upload a PDF or a photo and AI extracts every dish for a manager to approve, then syncs it to the WhatsApp catalog or from your POS. Price changes and sold out dishes are updated once and show wherever the menu appears.

The outcome

A digitised menu in a day, kept in sync. Customers always order from the current menu.

A Menu Live in a Day
USE CASE C

Delivery on the Clock

The problem

Riders are assigned by hand, and nobody notices a late order until the customer complains. Customers call the restaurant to ask where their food is, tying up staff in the middle of service.

The solution

The nearest rider is assigned automatically with smart batching, customers get a live tracking link, and an SLA monitor raises alerts at 30 and 35 minutes. Managers see every order and rider on one dashboard, so problems are spotted while there is still time to fix them.

The outcome

A late order past 40 minutes gets an automatic apology and coupon. Fewer calls to the restaurant and happier customers.

Delivery on the Clock

Built for scale

Live Ops Dashboard

Map, KPIs, orders, riders and chats in one place, with manual takeover of any conversation.

Marketing Studio

Segments described in plain English, daily specials and scheduled broadcasts, with opt out built in.

Demand Predictions

A model per restaurant forecasts demand, and managers can adjust it in plain English.

Roadmap

Future Horizon

01

More Languages

Natural chat ordering in Arabic, Hindi, Urdu and Tagalog.

02

Phone Voice Ordering

The same orders taken over a phone call by an AI voice.

03

Online Payments

Card payment inside the chat, alongside cash on delivery.

Take your next order on WhatsApp.

Book a Restaurant Demo

Continue exploring

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