CatalystIQ product

RapidFix WhatsApp Native AI Ticketing

Intelligent WhatsApp Native Service Automation.

RapidFix turns a text, voice note, or photo sent on WhatsApp into a routed, tracked, and closed maintenance ticket in under 90 seconds, enterprise accountability without asking a single reporter to install anything.

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RapidFix WhatsApp Native AI Ticketing dashboard

BUILT FOR MODERN FACILITY & FIELD OPERATIONS.

WhatsApp Business API

Meta Cloud API

Twilio

AWS

PostgreSQL

How it works

From first step to result

Step 01
Report on WhatsApp
Text, voice note or photo
Step 02
AI reads the report
Asset, location, symptoms and urgency
Step 03
One ticket created
Duplicates merged into one job
Step 04
Technician dispatched
Through the field app
Step 05
Reporter kept updated
Received, assigned, fixed on WhatsApp

Result
Closed on SLA
Tracked on the command center

Engineered for Distributed Facility Teams.

USE CASE A

Closing the Communication Black Hole

The problem

Casual reporters, tenants, employees, visitors, refuse to install heavy mobile CMMS apps or navigate complex portals. Up to 80% of reported faults vanish after an informal hallway mention, leaving assets to degrade expensively.

The solution

RapidFix uses WhatsApp as the front door, meeting reporters in the app they already open every day. Text, voice notes, and photos are all valid intake, zero onboarding, zero portal password resets, zero app adoption friction.

The outcome

100% intake capture: minor faults are caught and logged before they become high cost failures. Reporters use the channel they trust, so more issues get reported early.

USE CASE B

Parsing the Unstructured Report

The problem

Free text reports like 'lighting issue on the board at the Riyadh location' still need a human to translate them into a structured, routable work order, and duplicate reports of one fault spawn duplicate technician visits.

The solution

Our self hosted NLP engine extracts asset, location, symptoms, and urgency in under 90 seconds, then dispatches the technician. Smart deduplication merges five reports of one broken asset into a single unified work order.

The outcome

Tickets created and dispatched in seconds, with no admin transcription and no duplicated field work. Technicians arrive knowing what to fix and where.

USE CASE C

A Genuinely Closed Status Loop

The problem

Once an issue is reported, the reporter is left in the dark, chasing updates while technicians burn time drafting manual follow ups across disconnected tools.

The solution

Every stage transition, Received → Assigned → Fixed, fires an automatic WhatsApp update back to the original reporter, while admins track SLAs and breaches from the command center dashboard.

The outcome

Reduced MTTR, reliable status for reporters, and zero follow up busywork for the field. Every reporter knows where their issue stands without asking.

Built for scale

Zero Install WhatsApp Intake

Standard text, voice notes, or photos sent to your official WhatsApp Business channel log the ticket. No downloads, no logins, and no training for the person on the ground.

Self Hosted Multilingual NLP

Built on our proprietary engine, RapidFix parses intent, asset name, location, and urgency in under 90 seconds, natively handling English, Arabic, Hindi, and mixed language messages.

Dispatch & Field Execution

Admins monitor and assign from a web dashboard; technicians carry out work through a purpose built mobile field app scoped to their own work orders. Smart deduplication keeps one fault to one job.

Command Center Dashboard

Real time SLA tracking, breach alerts, recurring problem analysis, and site level MTTR statistics, with automatic WhatsApp status updates flowing back to every reporter.

Roadmap

Future Horizon

Deployment Sovereignty

Deploy in the Cloud, in a private tenancy, or fully on premises, built for security conscious organisations that need their maintenance data to stay inside their own perimeter.

Enterprise Access Control

Role Based Access Control, SSO integration, and end to end encryption, fully compliant with regional data protection (PDPL) regulations.

Predictable Economics

The self hosted NLP engine eliminates third party per resolution AI license markups, and a single accountable platform replaces multi vendor BSP plus glue integrations.